Return Policy

Read the Diamond Wolf Cigars return policy. Learn about our 30-day accessory returns, shipping damage claims, and quality guarantees on Cuban cigars.

At Diamond Wolf Cigars, we stand behind the craftsmanship of our authentic products. We accept returns on unopened accessory merchandise within 30 days of delivery. Due to international tobacco regulations and product integrity, premium Cuban cigars are final sale. Defective or damaged shipments are eligible for full replacement if reported within 48 hours.

Diamond Wolf Cigars Return & Refund Policy

Overview

At Diamond Wolf Cigars, customer satisfaction is our top priority. Because premium Cuban cigars are delicate, perishable products requiring precise humidity control, we maintain strict return guidelines to guarantee product authenticity and quality for all customers.

Cigar and Tobacco Product Policy

  • Final Sale: Premium Cuban cigars, sampler packs, and opened boxes are final sale.
  • Regulatory Compliance: Tobacco health regulations prohibit the return of open tobacco products.
  • Climate Control: We cannot restock cigars once they leave our climate-controlled humidors.
  • Taste Preferences: Returns are not accepted based on personal flavor profiles or strength preferences.

Damaged, Defective, or Incorrect Shipments

We carefully inspect and pack all shipments. If your order arrives damaged, moldy, or incorrect, we will resolve it immediately:
  • Reporting Window: You must notify us within 48 hours of carrier delivery.
  • Evidence Required: Email clear photos of the damaged items, packaging, and shipping label.
  • Resolution: Qualified claims receive a free replacement or full store credit.

Non-Tobacco Merchandise Returns

  • Eligibility: Accessory items like lighters, cutters, and humidors are eligible for return.
  • Timeframe: You must initiate the return within 30 days of delivery.
  • Condition: Items must be completely unused, unaltered, and in original retail packaging.
  • Shipping Fees: Customers cover return shipping unless the error was made by our team. [1, 2]

How to Initiate a Return or Claim

  1. Email support@diamondwolfcigars.com with your original order number.
  2. Provide a brief explanation and attach any required photographic evidence.
  3. Await an authorized Return Merchandise Authorization (RMA) number.
  4. Pack items securely and ship via a trackable carrier service.